How Seller Shipping Works on Vaza
A clear walkthrough of how sellers fulfill and ship orders on Vaza, from confirmation to delivery.
Once a buyer completes checkout for a physical item, there's a clear sequence sellers follow to get the order moving.
Order confirmation comes first
As soon as payment is confirmed, the seller is notified that a new order needs attention. At this point the item should be prepared for shipping — properly packaged, with any agreed accessories included.
Delivery areas and pickup, set at the listing level
Sellers can specify which areas they're willing to deliver to, and whether pickup is available as an option, when creating a listing. This is worth checking as a buyer before you buy, since not every seller ships everywhere, and some prefer pickup only for certain items.
Marking an order as shipped
Once the item is actually on its way, the seller marks the order as shipped from their dashboard. This updates the buyer's order status, so they know to expect delivery rather than being left wondering whether anything is happening.
Being realistic and honest about timing
If a delay comes up — stock issues, a courier problem, anything — messaging the buyer directly through Vaza rather than staying silent is the better move for both sides. Buyers are generally understanding about honest delays; unexplained silence is what erodes trust.
What happens after shipping
Once the buyer receives the item, they confirm receipt, which completes the order and releases payment to the seller. If the buyer instead raises a concern about the delivered item, the seller is notified and can respond directly before it needs to become a formal dispute.
Why this structure benefits sellers too
Knowing that payment is already secured before you ship anything removes the biggest traditional risk of selling to a stranger — that they simply won't pay after receiving the item. The shipping and confirmation process exists to make that risk a non-issue for legitimate sellers.
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